Key Points
  • Gain first-hand perspectives from communication practitioners responding to recent incidents of social unrest, natural disasters and terror threats including the London Bridge terror attack, Extinction Rebellion and the Whaley Bridge Dam crisis
  • Coordinate multiple teams and agencies to safeguard the public and avoid misinformation
  • Explore strategies to handle the media , address the public, and engage in social media platforms at different stages of a crisis
  • Identify key people within your organisation who will be involved in the construction and delivery of a clear and timely message
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Overview
Expert Speakers

  • Adam Kirtley, Journalist, BBC
  • Sarah Pinch, Past President, CIPR
  • Teresa La Thangue, Communications Director, City of London Police
  • Robin Campbell, Head of Communications (Special Projects), Westminster City Council
  • Commodore Toby Williamson, CEO, Fishmongers Hall
  • Kate Viles, Media and Communications Manager, Derbyshire Constabulary
  • Lloyd Figgins, Travel and Risk Expert


Delivering the right message to the press, the public and key stakeholders, amid chaos can make the difference between a crisis and a contained incident.

Westminster Insight’s Effective Communication Around Major Incidents Forum, will feature experts, frontline responders and key stakeholders who will explore lessons from high profile incidents. You will gain insights on message control and media handling from the Communications Director of the City of London Police and explore lessons from the London Bridge terror attack from the Director of Fishmongers Hall.

Review successful collaborations between multiple teams and agencies from the Derbyshire Constabulary’s response to the Whaley Bridge Dam crisis. You will also hear from international responders and emergency services including the London Fire Brigade and Westminster City Council who will explore social media strategies in times of crisis.

It is essential to have a robust communications plan in place to safeguard the welfare of your people, the public, and your organisation’s reputation. Join your peers to review the latest communications strategies enabling you to ensure effective planning, crisis management and handling the aftermath of an incident to prevent an ongoing crisis.


Agenda
Start

08:45 - 09:00
Registration, Refreshments and Networking

 

09:00 - 09:10
Chair's Opening Remarks

 

Speakers

Adam Kirtley Freelance Presenter/Reporter, BBC & Managing Director/Owner, Handmade Productions

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09:10 - 09:40
Keynote Address: Developing a Communications Plan for Terrorist Related Events

 
  • Reviewing the communications strategy timeline before, during and after the crisis 
  • Identifying key teams within your organisation and allies to implement an effective response
  • Responding accordingly to different incidents
9:30-9:40 Questions and Discussion

Speakers

Sarah Pinch Past President, Chartered Institute of Public Relations (CIPR)

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09:40 - 10:10
Taking Control of the Message: Lessons from the City of London Police

 
  • Understanding the key points for media handling in major incidents
  • Coordinating multiagency collaboration around a strong central message
  • Getting the right message across by comprehending the journalist’s and the public’s perspective
10:00-10:10 Questions and Discussion

Speakers

Teresa La Thangue Communications Director, City of London Police

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10:10 - 10:40
Case Study: Insights from Westminster City Council

 
  • Knowing your vulnerabilities to ensure service continuity and reputational management
  • Identifying the key stakeholders in an incident to deliver a targeted message and response
  • Responding with an effective social media strategy
10:30-10:40 Questions and Discussion

Speakers

Robin Campbell Head of Communications (Special Projects), Westminster City Council

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10:40 - 11:10
Refreshments and Networking Break

 

11:10 - 11:50
Case Study: Response to the Terror Attack in Fishmongers Hall

 
  • Reviewing the communication flows and message delivery to the media when access to information is limited
  • Moving forward after the incident, integrating the lessons learned into a crisis communication plan
  • Reassuring and updating the public in times of distress
11:40-11:50 Questions and Discussion

Speakers

Toby Williamson CEO, Fishmongers Hall

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11:50 - 12:20
Communication Flows Inside and Out: The Derbyshire Constabulary’s Response to the Whaley Bridge Dam Incident

 
  • Handling the media under intense scrutiny
  • Conveying messages that prioritise public safety
  • Coordinating different agencies to deliver a single accurate message
  • Engaging effectively in social media in times of crisis  
12:10-12:20 Questions and Discussion 

Speakers

Kate Viles Media and Communications Manager, Derbyshire Constabulary

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12:20 - 12:50
Effective Planning & Communication During Major Incidents

 
  • Creating a robust and effective risk management plan
  • Implementing emergency response plans and coordinating international partners
  • Understanding the importance of effective evacuation planning, implementation and communication
12:40-12:50 Questions and Discussion

Speakers

Lloyd Figgins Travel Risk Expert

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12:50 - 13:30
Guidelines for Effective Multi Agency Communications

 
  • Collaborating in a common information sharing platform to communicate between agencies and with the public
  • Highlighting the importance of clear language for effective cooperation
  • Exploring best practices and guidelines to coordinate a single message, avoiding overlaps and misinformation
  • Reviewing best practices to deliver a reassuring message that prioritizes safety
13:20-13:30 Questions and Discussion

Speakers

Jane Bolger Head of News, British Red Cross

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13:40 - 13:50
Chair's Closing Remarks

 

Speakers

Adam Kirtley Freelance Presenter/Reporter, BBC & Managing Director/Owner, Handmade Productions

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End

Speakers

Jane Bolger Head of News, British Red Cross

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Robin Campbell Head of Communications (Special Projects), Westminster City Council

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Lloyd Figgins Travel Risk Expert

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Adam Kirtley Freelance Presenter/Reporter, BBC & Managing Director/Owner, Handmade Productions

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Teresa La Thangue Communications Director, City of London Police

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Sarah Pinch Past President, Chartered Institute of Public Relations (CIPR)

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Kate Viles Media and Communications Manager, Derbyshire Constabulary

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Toby Williamson CEO, Fishmongers Hall

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Venue details

Central London Streamed Live

Venue website


Speakers
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